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The planner was also ordered to pay $300,000 to cover the wirehouse''s legal fees.

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    Today’s consumers are more empowered and more in control of the buying process than at any other time in history. Organizations must adapt to today’s consumer-centered economy, in which customers expect a seamless experience that delivers value on their terms. Customers expect the same personalized experience and level of engagement they receive from online retailers and new financial disrupters.
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