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Kevin Jolly

Kevin Jolly

Kevin Jolly is the Director of Consumer Support Services and Quality Assurance for Encore Capital Group.� Consumer Support Services is responsible for the proper handling of all consumer non-collections related questions, specifically complaints, disputes, and inquiries.� Quality Assurance monitors calls and key production activities, identifying opportunities, and partnering with the business to drive evolution.� He has been with Encore for 8 years, serving in a variety of team leadership, operational, analytical, and process improvement roles.Kevin has a total of 18 years working in financial services, holding similar roles at Capital One Auto Finance, PeopleFirst.com, and FirstUSA Bank/BankOne.� He has a Bachelor�s of Science in Economics degree from The University of Pennsylvania.