Laurie Readhead is the Retail Banking executive, responsible for the retail customer segment as well as data analytics, innovation, customer acquisition and deepening, and the customer experience. Readhead also serves on Bank of Americas Global Diversity and Inclusion Council, leading the efforts for the consumer bank and the Generational Diversity work team.Previously, Readhead was the eChannels & Customer Solutions executive, responsible for eCommerce, ATM and contact centers for Bank of Americas Consumer & Small Business Banking organization. She has also served as the president of Small Business Banking, where she was responsible for products and distribution for the banks more than 4 million small business customers. Readhead has also held the position of chief financial officer for Global Corporate & Investment Banking (GCIB), responsible for financial support of Global Markets and Investment Banking, Commercial Banking, Business Banking and Dealer Financial Services. Additionally, she was the chief financial officer for Global Consumer & Small Business Banking.Since 1998, Readhead has served in senior consumer finance roles, including Consumer Banking Central Region finance support, Consumer Products finance support and Banking Center Channel finance support. Prior to the 1998 merger between Bank of America and NationsBank, she held a variety of finance roles with Bank of America.Readhead is a graduate of the University of Arizona with a degree in business administration with a major in accounting.
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