Nick Jarman is President & COO at Delta Outsource Group, Inc. located in the metropolitan St. Louis, MO area. He currently serves on the Board of Directors for ACA International and is the past President of the Missouri Collectors Association.� His operational focus is on bridging technology and analytics with real time workflow strategies in order to improve productivity, profits, and liquidation. He is adamant that the collection process must be done the �right way� and that collectors must always remain professional, respectful, and compliant. He also uses analytics to develop proprietary scorecards that evaluate collector, client, and overall company performance. He believes in management through open communication, creating a positive work culture, and establishing clear expectations with accountability.
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