Robert R. Box is the Former Chief Operating Officer of Alliance Data Retail Services, and was responsible for Retail's operations, project management office, Six Sigma process improvement and IT. He currently serves on the Board of Directors for the World Financial Network National Bank (WFNNB). Most recently, he was responsible for leading his company through most of the changes required for CARD Act. Prior to joining Alliance Data in 2006, Robert spent 20+ years in the financial services industry, most recently with Bank of America as the Group Executive for Consumer Risk Operations. In this role he led a line of business that provided collections, recoveries, and fraud management for the bank's $187 billion portfolio of consumer lending products, plus ATM and debit cards, with responsibility for over 5000 associates. He was a member of the Bank's Management Operating Committee, Corporate Diversity Advisory Council and Corporate Workplace Steering Committee, and was a member of the Board of Directors for their credit card legal entity. In 2005, his line of business was recognized in the collections and credit risk trade publication as an industry leader. Previously, Robert was one of ten senior executives responsible for the spin off/start up of Capital One Financial Corporation, and held various leadership roles throughout Citicorp Credit Card Services during his 10 years with them. Robert holds a Master's Degree in Engineering-Economic Systems from Stanford University, and Bachelor's Degrees in both Management Science (Operations Research) and in Statistics from Southern Methodist University. In addition, he is a certified Six Sigma Black Belt.
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