Updated Saturday, October 25, 2014 as of 10:55 PM ET

When to Fire a Toxic Client

When was the last time you fired a client?

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Comments (3)
Great article! Can only add one consideration-- You never know what's going on in someone else's life. I have continually stressed that oft overlooked fact to those with whom I have been privileged to work. If the action is atypical of the norm, there's something contributing to it. Pulling the trigger too soon and without a complete understanding of the big picture can result in a missing toe or two!
Posted by Leonard C | Tuesday, April 01 2014 at 10:54AM ET
Great sage advice here. Many times, there is nothing wrong with the client, just their personality is that of a driver, and they are used to bull dozing their way around everyone, except the primary relationship manager who brought it in. Doctors and lawyers often act this way, especially surgeons.
I have had to jab with a right cross to the jaw, figuratively, verbally or in writing, or both, that the offending client is out of line and being a total jerk. In most every instance, they exclaim they didn't realize it, apologize, and then we move on.
I did fire one over the phone after repeatedly my staff was being verbally insulted by telling her, "If you feel the need to constantly belittle and insult professionals just doing their best, then take your money elsewhere! Our fees are too low to take your crap!"
Posted by JOSEPH | Tuesday, April 01 2014 at 11:31AM ET
A very insightful and useful article. Some clients are worth losing and the assets will be replaced by clients who appreciate the team's work.

Kathleen Burns Kingsbury
Author, How to Give Financial Advice to Women and How to Give Financial Advice to Couples
Posted by Kathleen K | Saturday, April 05 2014 at 9:48AM ET
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