Updated Friday, October 31, 2014 as of 7:30 AM ET

Bank Customers Should Get What They Pay For

Years ago, the airline industry provided passengers with niceties including hot meals, snacks and beverages at no additional charge. Now customers can hardly turn around without encountering a new fee for checked bags, seats with extra leg-room or early boarding privileges. Getting a bag of peanuts on some flights is impossible, and some airlines now charge fees even for carry-on bags. All these tagged-on expenses are part of the airlines' attempt to compensate for the rising cost of fuel prices while still offering relatively low fares.

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Comments (2)
One of the biggest decisions a bank must make is whether to charge fees for Wealth/Financial Planning. On the one hand, loyal bank customers/clients expect this valuable service gratis. On the other hand, if there is no increased revenue generated from the planning process the bank is throwing money down the drain. This is a real catch twenty-two. After spending seven years as a Senior Wealth Planner in a major bank, I was caught up in the mire of this controversy. My personal opinion is if what you are providing has value, it should be paid for.
Posted by Leonard C | Tuesday, May 06 2014 at 3:49PM ET
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Posted by rajan v | Tuesday, May 06 2014 at 7:44PM ET
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