Updated Friday, July 25, 2014 as of 8:50 AM ET
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Don't Let the Brokers Keep Watch on Themselves: Commentary
by: William D. Cohan
Thursday, March 13, 2014
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In the cruel irony department comes the saga of Jill Wile, a former manager in the southeast regional office of the Financial Industry Regulatory Authority, the self-policing group for brokerages.

She was fired in March 2013 after 25 years, stellar performance reviews and repeated clashes with a new boss who seemed determined to get rid of her. After getting the approval of the Equal Employment Opportunity Commission, Wile recently filed a federal disability, age and sex discrimination lawsuit against FINRA seeking unspecified damages.

Nothing terribly unusual so far. Many bosses find ways to make professional life more than a little uncomfortable for employees of a certain age (Wile is 52) to encourage them to move on or retire. Since the financial crisis, employment discrimination claims have increased by about 25 percent, to just under an average of 100,000 cases a year.

What makes Wile’s case truly stunning is that she supposedly was the FINRA executive who, in June 2011, recommended the terminations of three FINRA arbitrators after they awarded about $520,000 to the late Robert Postell and his wife, Joan. In her letter recommending that the arbitrators be fired, Wile wrote, “In my many years of experience, and after listening to the tapes [of the arbitration hearing] over and over again, I have never experienced something so egregious.”

Little in this case is what it seems. It turns out that what the three arbitrators had done egregiously wrong was to compensate the Postells, who were Merrill Lynch customers, with a large award. But because FINRA is owned by -- and run for the benefit of -- the big Wall Street firms, this was unacceptable. The three arbitrators had to go.

Only they did not go quietly. In June 2012, one of them contacted me and I wrote a column about their plight. Another complained to the Securities and Exchange Commission. Eventually, FINRA reinstated the arbitrators. But it needed a scapegoat, and that’s where Wile comes in.

In her 2012 evaluation, for example, Wile's bosses, Manly Ray and Richard Berry, claimed that Wile’s “error in judgment” in recommending that the arbitrators be fired “has damaged Jill’s credibility with senior management” and that going forward, "Jill needs to exercise greater judgment and discretion in dealing with issues of this type. Jill tends to view things as either black or white and has difficulty in the gray area.”

The problem, according to Wile’s complaint (disclosure: she uses the same law firm that I do in a lawsuit JPMorgan Chase & Co. brought against me), is that she didn't recommend firing the arbitrators. Wile only suggested that they get counseling. But in a subsequent conference between Wile and her supervisors, including Ray and Berry, “senior management strongly encouraged Wile to change her recommendation from counseling to removal for all three arbitrators” and also “directed her” to write the memorandum that claimed the arbitrators' behavior was “egregious.”

It turned out there had been friction between Wile and Ray for years, especially after she turned 50. According to the complaint, Ray singled out Wile for wearing sneakers on casual Fridays, even though men in the office wore sneakers, too. Ray demanded that Wile speak in front of large groups even though she had a diagnosed anxiety disorder that public speaking exacerbated.

In another instance, according to the complaint, Ray humiliated Wile as she was making a presentation to the people she supervised. She alleges that Ray interrupted her by making immature jokes.

When Wile asked Ray about his behavior in the meeting, he denied doing anything inappropriate and blamed her. “I know this is harsh, but watching your meeting was painful,” he allegedly told her. “No one was even paying attention to you.” A month later, Ray fired Wile. Ray, who said he had no comment, referred me to FINRA, where spokeswoman Nancy Condon said that FINRA denies all of Wile’s charges.

In a new book, "In Bed With Wall Street," Larry Doyle, who spent 23 years as a mortgage banker, takes FINRA to task for many reasons, including being a phony self-regulatory organization controlled by the industry. He says that, in FINRA, Wall Street has a forced arbitration system in which the chips are stacked in its favor, and that FINRA makes life difficult for smaller brokerage firms by foisting on them boundless regulatory burdens.

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