Updated Friday, November 21, 2014 as of 11:54 PM ET

Tellers Become Guides and Storytellers in High-Tech Branches

If banks can agree on one branch-design principle, it's that the branch of the future will not have teller windows. Instead, they will be equipped with self-service machines that can handle transactions like cash a check or get $1 bills, freeing up branch staff formerly called tellers to roam the branch to offer whatever service is needed, whether that's opening an account, setting in motion a loan application or teaching customers how to pay a bill online or with a mobile device.

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Comments (1)
If banks were smart they'd partner with companies like Starbucks and Panera just like they do with grocery stores. On the other hand you might not want potential robbers hanging out drinking coffee and casing the place.
Posted by JOHN M | Thursday, April 03 2014 at 8:34AM ET
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