Updated Saturday, August 23, 2014 as of 1:24 PM ET

The Human Toll of Digital Banking

Last week, Barclays announced the layoffs of 1,700 branch employees and blamed the rise of mobile banking. Cashiers, personal bankers, operations specialists, branch managers and assistant managers will all lose their jobs throughout 2014, the U.K. bank said.

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Comments (1)
Interesting to see the impact of technology on banks and its employees, technology will help banks serve its customers better at the same time banks would also need to engage their customers through their employees/representatives to ensure personalized customer service. I work for McGladrey and there's a newsletter on our site that discusses a few points here that may interest readers, " it offers great advice on retaining and building customer relationships the use of technology and other valuable insights into boosting overall performance @ "Eight ways for your financial institution to boost performance now" http://bit.ly/1fBWe9u
Posted by WIlliamson 2 | Wednesday, November 27 2013 at 6:03AM ET
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