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Don't Expect Clarity From The Top

Executives took pains to shoulder some of the responsibility, but their explanations are unlikely to alleviate your clients' feelings of animosity toward Wall Street

By Steven Sloan
February 1, 2010
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While financial advisors have been left holding the bag for months now, explaining the actions of their employers to angry clients, they got to see their top bosses explain themselves to Congress. But it probably will not allay all those indignant clients.

The Financial Crisis Inquiry Commission's first public hearing in January gave the industry's top leaders an opportunity to express remorse for their role in the collapse of the financial markets but did little to enhance the public's understanding of the meltdown.

Panel members said the real digging will take place behind closed doors. "Seven-eighths of this is going to happen underwater," the panel's vice chairman, former Republican Rep. Bill Thomas, said during a brief interview. "This is just one-eighth."

As public outrage toward the industry continues to mount and the White House plans to levy new fees on banks, the executives took pains to shoulder at least some responsibility for the crisis. "I want to be clear that I do not blame the regulators," Jamie Dimon, JPMorgan Chase's chief executive, said in his testimony. "The responsibility for the company's actions rests with the company's management."

Morgan Stanley's chairman, John Mack, told reporters that Wall Street "needs to be more attuned to what's going on with the economy."

Brian Moynihan, the new CEO at Bank of America, said it has never been "clearer how mistakes made by financial companies can affect Main Street."

And Lloyd Blankfein, the CEO of Goldman Sachs, acknowledged there was "a systemic lack of skepticism" in the industry during the boom years. He said one of the industry's biggest mistakes was rationalizing poor decisions made earlier in the decade. "While we recognized that credit standards were loosening, we rationalized the reasons with arguments such as: the emerging markets were more powerful, the risk mitigants were better, there was more than enough liquidity in the system," Blankfein said. "We rationalized because a firm's interest in preserving and growing its market share, as a competitor, is sometimes blinding-especially when exuberance is at its peak."

But those explanations are unlikely to assuage feelings of animosity toward Wall Street.

"They said some of the right things, but I don't see anything in place at Wall Street firms to prevent another crisis," said Jacob Zamansky, a New York securities lawyer who represents investors who have lost money during the financial crisis. "It's all lip service."

Michael Mayo, a managing director and financial services analyst at Calyon Securities Inc., chided banks for concentrating so much business in real estate.

"No one understood the risks," Mayo told the commission. "I compare it to bad sangria. A lot of cheap ingredients packaged together might taste good for a while, but eventually it leaves you with a headache."

The executives offered different explanations for what triggered the crisis, and they all offered general support for reforming financial regulation. Mack said he supported greater consolidation of financial regulators, though he did not call for a single banking supervisor as Senate Banking Committee Chairman Chris Dodd, (D-Conn.), has advocated.