David deMilo has been the Chief Architect for xRM, Cisco IT�s enterprise CRM program, for four years. He has led an architecture strategy for CRM that has applied SOA principles to CRM implementation, emphasizing ReSTful consumption of master data in data center and cloud SaaS applications, consistent use of federated identity and authorization by all applications in the CRM ecosystem, and embedding Cisco's collaboration capabilities in CRM applications and processes from sales to customer care.Prior to leading the CRM effort, David was a leader in SOA transformation within Cisco IT.Before joining Cisco, David was the CTO of Kaplan Financial, and Knight Ridder Digital, and had a 20-year technology career in both IT and product development, spanning financial services, consumer products, and new media. He is a 1980 graduate of Harvard University.
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