In the weeks since it came to light that thousands of Wells Fargo employees fraudulently signed up customers for unwanted services in order to inflate their bonuses, some members of Congress have been strident in their condemnation of cross-selling, a practice they say lies at the heart of the scandal.
Cross-selling involves persuading customers who use one bank product or service, such as a checking account, to sign up for additional services, such as a credit card or a home loan.
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