Emotional intelligence is generally thought of as the skills we use to read, understand and respond effectively to the emotional signals from others. In my last column, I noted that these skills allow us to understand and adjust our reactions to events and people, and they enable us to influence others. Current research shows that having a high level of emotional intelligence enhances your ability to be successful in the competitive world of financial professionals, regardless of your specific role.
Fortunately, emotional intelligence is not a static construct. The behaviors needed to enhance your emotional competency skills can be learned. Therefore, if you decide that you would like to improve your emotional intelligence level it is possible to make the necessary changes.
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