If banks agreed on one branch-design principle, it likely would be this: branches of the future will not have teller windows.

Instead, they will be equipped with self-service machines that can handle transactions like cashing a check or doling out $1 bills, freeing up branch staff formerly known as tellers to roam the floor to offer whatever service is needed, whether that’s opening an account, setting in motion a loan application or teaching customers how to pay a bill online or with a mobile device.

Register or login for access to this item and much more

All On Wall Street content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access