Branch managers who bring a personal vision and value into their leadership have an opportunity to create more impact in their office environments. Take for example, Frank Chou, a market manager for Wells Fargo Advisors in Short Hills, N.J. Chou describes his role as manager as “leaving a legacy.” He explains, “I want to bring out the best in people and I will hold them accountable. I ask them to hold me accountable, too.”

Chou’s goal is building a partnership with his advisors, looking beyond business to forge a relationship that works in symbiosis with the best client experience. Chou’s approach was forged when he moved to the U.S. without his family at 16 from Taiwan. He didn’t know a word of English and had no choice but to form relationships with mentors who helped him find his direction, which contributed to his drive to succeed.

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