As experts forecast persistent fiscal issues in Europe and disappointing growth for the U.S., this is the most important time for financial advisors to pick up the phone and talk to their clients, UBS Wealth Management Americas CEO Robert McCann said on Thursday.

“I tell our advisors here in the United States that the biggest and most important time to pick up the phone is when it weighs 400 pounds,” McCann, who also serves as CEO of UBS Group Americas, told attendees at a media reception at UBS’ midtown New York office. “With some of the challenges facing us in the markets around the world, there are days when the phone feels heavy to an advisor. That’s when our clients need us.”

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